Understanding Our Guidelines

Acceptance of Terms

By accessing our website and placing an order, you agree to abide by these terms. Every purchase from Paw Tha is governed by these guidelines, which serve to protect both you and us. If you do not agree with any part of these terms, please refrain from using our services. We reserve the right to alter these terms at any time, so we encourage you to review them periodically. If changes are made, your continued use of our site constitutes acceptance of those modifications.

Eligibility to Purchase

To shop with us, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you confirm that you have the legal capacity to enter into agreements and are providing accurate information. If you’re purchasing on behalf of a minor, you take full responsibility for their access to our products. Paw Tha reserves the right to refuse service to anyone who does not meet these conditions.

Account Security

Creating an account with Paw Tha allows for a smoother shopping experience. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately at [email protected]. We take your security seriously and strive to keep your information safe, but no method of transmission over the internet is completely secure.

Orders and Payments

Orders can be placed directly through our e-commerce platform. Payment must be completed at the time of purchase, using one of the accepted methods listed on our site. By providing your payment information, you confirm that you are authorized to use that payment method. In the unlikely event of a payment error, we may need to contact you for clarification. Your order will not be processed until payment is confirmed.

Pricing and Errors

Prices for our treats are clearly listed on our website. However, we reserve the right to make adjustments due to errors, price changes, or other unforeseen circumstances. If a pricing error occurs after your order has been placed, we will inform you as soon as possible. You will have the option to either proceed with the order at the corrected price or cancel it for a full refund.

Shipping and Delivery

Shipping times may vary based on your location and the availability of the products ordered. We strive to process and ship orders promptly, typically within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. While we aim for timely delivery, we cannot guarantee specific arrival times due to factors beyond our control, such as weather or carrier delays.

Returns and Refunds

If you are not satisfied with your purchase, we offer returns within 30 days of receipt. To initiate a return, please contact us at [email protected] for instructions. Items must be unopened and in their original packaging. If your return is approved, we will issue a refund to your original payment method, excluding shipping costs. Please note that we do not accept returns on opened or consumed products, as we prioritize the health and safety of your pets.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration, rather than in court. You waive any right to participate in class action lawsuits. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect. For any questions or concerns regarding these terms, please reach out to us at [email protected].