How Paw Tha Handles Returns

Return Window

We understand that sometimes things don’t go as planned. For most items, you have 30 days from the date of delivery to initiate a return. This timeframe aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, which helps ensure that customers are satisfied with their purchases. If you need to return something, please make sure it’s within this window so we can assist you promptly.

How to Initiate

To start the return process, reach out to us at [email protected]. Include your order number and a brief description of the reason for the return. Our customer service team will respond with detailed instructions on how to proceed. We aim to make this process as seamless as possible, ensuring you can get back to treating your pet without any hassle.

What’s Returnable

Only unopened and unused items qualify for a return. This includes our Savory Bark Treats Medley and Harvest Feast Bites, provided they are in their original packaging. If your pet decided they didn’t like a flavor, we’re sorry, but we can’t take those back. If you’re unsure about a product, please check the details before purchasing to avoid any disappointment.

What’s Final Sale

Certain items are marked as final sale and cannot be returned. This typically includes treats that have been opened or used. We want to ensure the health and safety of all pets, so once a product has been opened, it cannot be resold. Please review the item descriptions carefully to know what qualifies for a return.

Refund Method & Timeline

Refunds will be processed back to the original payment method within 7-10 business days after we receive your returned item. You’ll receive an email confirmation once we’ve initiated your refund. It’s important to note that the time it takes for the funds to appear in your account can vary based on your bank or credit card provider.

Damaged or Wrong Items

If you receive a damaged item or the wrong treat, please contact us immediately at [email protected]. We will evaluate the situation and send you a replacement at no additional cost. Your satisfaction is important to us, and we want to ensure that your furry friend gets to enjoy their treats without any hiccups.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return reaches us. Keep your shipping receipt until we confirm receipt of your returned item. This way, you’ll have peace of mind knowing where your package is.

Exchanges

Exchanges can be made for items that are unopened and unused, similar to our return policy. If you wish to exchange a product for a different flavor or variety, please initiate the return first, then place a new order for the item you’d like instead. This ensures that your new treats are fresh and ready for your pet.

Contact

For any questions regarding our return policy or if you need assistance, don’t hesitate to reach out to us at [email protected]. Our team is here to help you navigate your experience with Paw Tha, ensuring that you and your pet are happy with every treat.